We're working differently now.

 

Updated 08 April 2020

With the COVID-19 pandemic confronting us all, we've introduced contingencies to help protect the safety and wellbeing of you, your colleagues and our Smartleasing team members.

Most of our team are working from home - but we are here, fully staffed and working hard to maintain our service and ensure there is no interruption to your payments.

As the situation develops, we may need to make changes to the way we do things. We will provide any updates on this page.

You can continue to contact us here or call 1300 144 873.

COVID-19 FAQs

In many cases the easiest way to manage your account is online. Once logged into your Smartleasing online account you can directly update personal details, increase your running cost budgets, redeem offers and more. Plus, our virtual assistant can quickly respond to your questions.

Of course, you can continue to phone us on 1300 144 873 and our service team is operating at full capacity. However major phone carrier networks are experiencing intermittent congestion, so your ability to contact us, and for us to contact you, may be impacted.

Log in to online account

If circumstances have changed or you are experiencing financial hardship, contact us to discuss your what you need. Every situation is different, so we can walk you through your options for payment relief.

Email [email protected] with the subject line 'COVID-19 Support'. Please include your name, employer, car registration and a brief description of your circumstances in the email. We will contact you as soon as possible to discuss and provide your options.

If you are no longer working for the employer you arranged your novated lease through, you will need to cease your packaging arrangements. Please contact us to discuss your account and options to maximise your remaining balance. Your financier will then be able to talk you through your payment options directly, and you may be eligible for a payment pause of up to six months. When you get a new job, if your employer allows, you will be able to recommence salary packaging your car.

Please send an email to [email protected] with the subject line 'COVID-19 Support'. Please include your name, employer, car registration and a brief description of your circumstances in the email. We will contact you as soon as possible to discuss and provide your options.

You can check your deductions via your Smartleasing online account, if your reduced pay still covers the amount requested by Smartleasing and you are able to continue paying this amount, you do not need to do anything. Your lease payments will come out as normal.

If your pay no longer covers your deduction, or you can no longer afford to pay this amount, you may be eligible for a lease payment pause with your financier. Please send an email to [email protected] with 'COVID-19 support' in the subject line and we will contact you as soon as possible to discuss your options.

If you can no longer afford your novated lease deductions, you may be eligible for a lease payment pause with your financier, please send an email to [email protected] with 'COVID-19 Support' in the subject line and we will contact you as soon as possible to discuss your options and next steps.

Yes, you can adjust your budgets by emailing us at [email protected]. Just be sure to leave enough funds in your account each month to cover your fuel and maintenance expenses.

The insurer assesses each claim thoroughly on a case-by-case basis to consider personal circumstances. To make a claim or review your insurance options please contact us on 1300 144 873 or [email protected].

We encourage you to read the lease protection insurance Product Disclosure Statement (PDS) noting there are exclusions on loan protection products relating to pandemics declared by the World Health Organisation.

In-line with Government recommendations, our team members will temporarily cease to visit physical workplaces until these recommendations are lifted. We are conducting webinars and have added more phone appointments (available both during and after business hours) to ensure we continue to help new members set up novated leasing.

All up to date information about the benefits of novated leasing can be found on our website. The most common novated car leasing questions and answers can be found on our FAQ, news & reviews page.

If you have a specific question, you can contact us by clicking here.

If you're ready to get started, you can book a telephone appointment with us for a date and time convenient for you. A member of the team will call you back to explain how everything works and what to do next.

Book a phone appointment

 

Please visit this page regularly for the latest updates.